SHIPPING & RETURNS

By making a purchase, you will have agreed to all of our policies.

Airsoft Safety

This is the most important policy we have. Please obey the law, use common sense and help us keep Airsoft fun and great for the entire Airsoft Nation!

Play safe, play responsible and play respectable.
Eye protections must be worn at ALL times by shooter and all surrounding personnel when operating an Airsoft gun.
Brandishing and Airsoft gun in public is illegal. Airsoft guns should never be taken out to the public or school.
Prior to Airsofting in your private backyard or other privately owned properties, be sure to notify any surrounding neighbors that they are Airsoft.
Proper safety training, education and parenting is required prior to lending your Airsoft product to a minor. You acknowledge and understand the inherent dangers involved when operating Airsoft products and related accessories. Goggles and other protective gear should always be worn to prevent injury. Lithium batteries (LiPo) and compressed gas can be unstable if not used and stored properly. This may lead to fire, serious injuries, or even death. Please read warnings carefully before using.

Order Processing & Shipping Information

Domestic Grounds orders are shipped within 1~3 business days (not including weekends and holidays.
Order cannot be canceled or altered when it is in the shipping stage. Please call us right away. We will try our best to assist.
In the event of a Back Order or Pre Order, your order may be fulfilled in two separate shipments. Shipment after the first will be shipped via regular ground service. All additional expenses will be covered by JTC Tactical.
Your credit card is charged twice for the order 1. once for the product and tax. & 2. via PayPal for the shipping at the time of order placement and once your shipping amount has been sent to you via your email.
ORDERS WILL NOT BE SENT TILL SHIPPING IS PAID & PAYMENT HAS BEEN RECIEVED.
All repairs and upgrades completed by JTC Tactical carry a limited 30-day warranty. EXCEPTIONS: The warranty does not guarantee the operation of guns with a spring rating higher than M120 or equivalent, or any gun shooting over 400 FPS with a 0.20-gram BB. The warranty does not cover Lithium Polymer (Li-Poly) battery usage, or the usage of any other power source with an output greater than 9.6 volts, on an electric gun that is not rated for such use by its original manufacturer. The warranty does not cover any airsoft product, gun or otherwise, that uses higher pressured gas than liquid propane (Green Gas, 115 PSI). The usage of any BB less than 0.20 grams or of a lesser quality than Matrix brand, in any airsoft product, will void the JTC Tactical warranty. The warranty does not cover products that are not purchased from JTC Tactical.

Order Cancellation Policies

Once order is received, the order fulfillment process cannot be interrupted to make any changes such as add, change or cancel. You can submit a return after order is delivered.
If you need to update your shipping address or shipping method after your order is placed, please CALL US right away (918) 752-4168 M-F 9:00am - 5:00pm PST
To avoid placing a duplicate order, please DO NOT click "back" on your browser after confirming order.

Buyer Responsibilities

Buyer assumes 100% ownership of products purchased from JTC Tactical and related websites.
Buyer assumes 100% responsibilities and liabilities from using a product purchased.
Buyer agrees not to alter and modify any product or remove the orange tip on any Airsoft replica.
Buyer agrees to wear proper eye safety and ensure that all bystanders have proper eye safety prior to operating an Airsoft replica.
Buyer will hold JTC Tactical, its staff, employees, and affiliates harmless of all liabilities and legal matters resulting from the purchase.
Buyer is fully responsible for local law and regulations. (Observation of country, state and city laws is the sole responsibility of the consumer.)
Buyer agrees that all transactions done on online with JTC Tactical are sourced in Oklahoma, where any future disputes will take place.

Warranty Information

Warranty Coverage

All products sold domestically on JTCTactical.com carry a "30 Day warranty" from the date it is delivered unless otherwise specified.
Warranty covers repair or replacement of defective or damaged product, as determined by the JTC Tactical service team.
Non-warranty returns or exchanges may subject to a restocking fee.
Transit damage: If you receive an item which appear to be damaged in transit, please keep the order intact and contact our Customer Service at jtc.airsoft@yahoo.com or call us at (918) 752-4168 to assist with a carrier claim.

Return Request required

All returns require a RMA# before returned. Unauthorized returns will be discarded if unclaimed with 30 days.

Please complete a return request on our Contact Us Page One of our service representatives will respond to better assist you or you can e-mail jtc.airsoft@yahoo.com directly for further assistance.

Limited or NO Warranty items

Usage of low-quality BBs will cause extensive damage to internal components and void warranty. We recommend using 0.20g BBs at a minimum.
Warranty does not cover aftermarket internal parts once installed. Manufacturer defects must be documented prior to installation. Warranty does not cover damage as a result of defective parts.
Low-value economical Airsoft guns under $60.00, shoes, and batteries are not covered under warranty.
Hazardous Materials: Items classified as hazardous materials or use flammable liquids or gases cannot be returned. Warranty can be filed with their respective manufacturers.
Items not purchased from JTC Tactical.

Request For Return Merchandise Authorization (RMA) Number

If your package arrived damaged, please inspect and keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier.
Please start the warranty claim by completing the RMA form online. Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without prompt paperwork.
One of our dedicated RMA staff will contact you within 1-3 business days of receiving your request. Please note: our team is off on the weekends.
All return packages will be inspected by our technicians who will make the final decisions on the warranty claim.
For any other returns or exchanges, please submit your request. Items must be unused, unworn, unopened, and in original packaging to be returned; a 15% restocking fee may apply to cover labor cost, product inspection, packaging, and handling. No restocking fee will be charged for returns resulting from errors by JTCTactical.com. Shipping fees paid to third party carriers are non-refundable.
Manufacturer Defect: If you received an item with manufacture defects, we will assist you in a repair or requesting a replacement for the item within 45 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty. Please review warranty policy page for more detailed information
Damaged upon arrival: If your package arrived damaged, one of our customer service representatives will assist you in filing a claim with the carrier. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier.
Exchanges: You may exchange an item if it is unused, unworn and unopened within 45 days of delivery. Shipping cost will be deducted from the refund.

Refunds and Restocking Fees

All returns will be inspected upon arrival to determine warranty coverage.
Refunds will be issued to the original payment method received.
Original shipping cost will NOT be refunded for non-warranty related requests; the actual Return shipping fee will be deducted from the refund.

Restocking Fees

Return Request

Restocking Fee

Received a wrong or defective item No restocking fee

Changed mind, items in brand new condition within warranty period - 10% restocking fee

Changed mind, items brand new outside of warranty period - 15% restocking fee

Transit Damage, refused at time of delivery due to damage No restocking fee, JTC Tactical will file claim with carrier

Installed or modified Airsoft parts Cannot be returned

New items returned without original packaging - Up to 25% restocking fee

Guns returned without the original content, missing accessories, mags, flash hiders, etc. - Up to 50% restocking fee